Refund policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at heyvelmoraa@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

At Velmora, we strive to provide high-quality products and a smooth shopping experience. Please read our policy carefully before making a purchase.

No Returns or Refunds
All sales are final. We do not accept returns or provide refunds once an order has been placed and processed.

Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos or videos as proof.
After verification, we will offer a replacement at no additional cost.

Order Cancellation
Orders cannot be canceled once they have been processed or shipped.

Important Note
By placing an order with Velmora, you agree to the terms of this policy.

For any concerns, feel free to contact our support team heyvelmoraa@gmail.com— we’re here to help.